Announcements
[INFO] Service Maintenance Announcement - hardware upgrades, network traffic changes - October 25th between 11:00 and 15:00 CEST
Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 25 October 2023 between 11:00 and 15:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be temporary […]
OpenSearch interface error handling update
Please be informed that the OpenSearch API error handling update is planned on the 24th October 2023. Please also note that new responses with errors will provide the ‘RequestId’ which is intended to help identify the requests with errors. It is strongly recommended to include the ‘RequestId’ in your issues submitted to the support team […]
Scheduled Maintenance - Database Upgrade - 10-11.10.2023 | 8:00 - 15:00 CEST
Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 10.10.2023 and 11.10.2023 between 08:00 and 15:00 CEST.The maintenance will take place due to the scheduled upgrade of our data storage system. During the maintenance window, there might be temporary service disruptions of specific components, […]
Scheduled Maintenance - Database Upgrade - 17.10.2023 | 8:00 - 17:00 CEST
Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 17.10.2023 between 08:00 and 17:00 CEST.The maintenance will take place due to the scheduled upgrade of our data storage system. During the maintenance window, there might be temporary service disruptions of specific components, which may […]
[URGENT] Horizon upgrade on the cloud WAW3-2, WAW3-1 and FRA1-2 - 09.28 22:00 CEST to 09.29 02:00 CEST
Dear Customer, We would like to announce the necessary maintenance window that will be taking place on - September 28 from 22:00 CEST to September 29 02:00 CEST The maintenance will take place due to the scheduled optimization and enhancement, focused on improving the performance of Horizon processes. During the maintenance window, there will be […]
Image and Network Service upgrade on the cloud FRA1-2 - 10.03 22:00 CEST to 10.04 02:00 CEST
Dear Customer, We would like to announce the necessary maintenance window that will be taking place on - October 03 from 22:00 CEST to October 04 02:00 CEST The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be […]
Image and Network Service upgrade on the cloud WAW3-2 - 09.28 22:00 CEST to 09.29 02:00 CEST
Dear Customer, We would like to announce the necessary maintenance window that will be taking place on - September 28 from 22:00 CEST to September 29 02:00 CEST The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be […]
Transfer of CDSE v3 ordering database - 28.09 11:00 CEST to 09.29 13:00 CEST
We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 28-09-2023 between 11:00 and 13:00 CEST.The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: • Introduction of corrections to the ordering database, and to ensure data replication. […]