Announcements

13th October 2023

[INFO] Service Maintenance Announcement -  hardware upgrades, network traffic changes - October 25th between 11:00 and 15:00 CEST

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 25 October 2023 between 11:00 and 15:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be temporary […]

13th October 2023

OpenSearch interface error handling update

Please be informed that the OpenSearch API error handling update is planned on the 24th October 2023. Please also note that new responses with errors will provide the ‘RequestId’ which is intended to help identify the requests with errors. It is strongly recommended to include the ‘RequestId’ in your issues submitted to the support team […]

9th October 2023

Scheduled Maintenance - Database Upgrade - 10-11.10.2023 | 8:00 - 15:00 CEST

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 10.10.2023 and 11.10.2023 between 08:00 and 15:00 CEST.The maintenance will take place due to the scheduled upgrade of our data storage system. During the maintenance window, there might be temporary service disruptions of specific components, […]

6th October 2023

Scheduled Maintenance - Database Upgrade - 17.10.2023 | 8:00 - 17:00 CEST

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 17.10.2023 between 08:00 and 17:00 CEST.The maintenance will take place due to the scheduled upgrade of our data storage system. During the maintenance window, there might be temporary service disruptions of specific components, which may […]

25th September 2023

 [URGENT] Horizon upgrade on the cloud WAW3-2, WAW3-1 and FRA1-2 - 09.28 22:00 CEST to 09.29 02:00 CEST

Dear Customer, We would like to announce the necessary maintenance window that will be taking place on - September 28 from 22:00 CEST to September 29 02:00 CEST The maintenance will take place due to the scheduled optimization and enhancement, focused on improving the performance of Horizon processes. During the maintenance window, there will be […]

25th September 2023

 Image and Network Service upgrade on the cloud FRA1-2 - 10.03 22:00 CEST to 10.04 02:00 CEST

Dear Customer, We would like to announce the necessary maintenance window that will be taking place on - October 03 from 22:00 CEST to October 04 02:00 CEST The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be […]

25th September 2023

Image and Network Service upgrade on the cloud WAW3-2 - 09.28 22:00 CEST to 09.29 02:00 CEST

Dear Customer, We would like to announce the necessary maintenance window that will be taking place on - September 28 from 22:00 CEST to September 29 02:00 CEST The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be […]

25th September 2023

Transfer of CDSE v3 ordering database - 28.09 11:00 CEST to 09.29 13:00 CEST

We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 28-09-2023 between 11:00 and 13:00 CEST.The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: • Introduction of corrections to the ordering database, and to ensure data replication. […]