Announcements

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 23-04-2024 between 7:00 and 20:00 CEST. The maintenance will take place due to the scheduled mass storage platform upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties […]

Dear Customer, Please be kindly informed that full data access to EO data has now been restored. We apologise for any inconvenience this may have caused to your operations. During the outage from 08-04-2024 15:00 CEST to 10-04-2024 14:00 CEST you may have mainly experienced: We are monitoring the system to confirm full operational stability, however, you may experience […]

Dear Customer, as of yesterday 08.04.2024, we are experiencing an outage and customers may experience problems accessing and downloading satellite data (DiasData). Our team is making every effort to resolve the problem as quickly as possible.We apologise for any inconvenience caused. Best regards,CREODIAS Team

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 10th April 2024, between 10:00 and 12:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance. During the maintenance window, there might be temporary service disruptions of […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 08.04.2024 between 7:00 and 20:00 CEST. The maintenance will take place due to the scheduled mass storage platform upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: […]

Dear Customers, We would like to inform you about the maintenance window for WAW3-2 cloud, which is scheduled for Monday, 8th April from 20:00 until 22:00 CET. The purpose of our works is to upgrade of the compute service and improve overall stability and performance of our cloud APIs by introducing necessary patches. During maintenance […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 04-04-2024 between 10:00 CEST and 14:00 CEST. The maintenance will take place due to the scheduled upgrade of our infrastructure. During the maintenance window, there might be temporary service disruptions of specific components, which may […]

Dear Customer, We would like to inform you about an upcoming emergency maintenance window that will be taking place on 25-03-2024 between 20:00  and 00:00 CET.The maintenance will take place due to the scheduled NVIDIA Drivers upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: We will make […]

Dear Customer, We would like to inform you that there may be an interruption in the ability to create a support ticket on 15.03.2024 20:00 CET and 16.03.2024 01:00 CET. The reason for this is the installation of security patches in our ticketing system. During this work, we recommend that you can contact us by […]

Dear Customer, We would like to inform you about an upcoming emergency maintenance window that will be taking place on 13-03-2024 between 20:00  and 00:00 CET.The maintenance will take place due to the scheduled NVIDIA Drivers upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: We […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 21-03-2024 between 22:00 and 00:00 CET. The maintenance will take place due to the scheduled database upgrade. During the maintenance window, there will be disruptions of access to the OpenStack APIs, which will result in the inability to […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 14-03-2024 between 22:00 and 00:00 CET. The maintenance will take place due to the scheduled database upgrade. During the maintenance window, there will be disruptions of access to the OpenStack APIs, which will result in the inability to […]

We would like to inform you that there may be an interruption in the ability to create a support ticket on 23.02.2024 20:00 CET and 24.02.2024 02:00 CET. The reason for this is the installation of security patches in our ticketing system. During this work, we recommend that you can contact us by email: support@creodias.com. […]

Kindly please be informed that WAW 3-1 Cloud maintenance window, planned initially on 07.02.2024 - 09:00 - 17:00 CET, is postponed to 21.02.2024 09:00 - 17:00 CET. The decision was made after analyzing the concerns related to this maintenance and to secure the operation stability and ensure smooth change implementation. The scope and the possible impact of […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 07 February 2024 between 09:00 and 17:00 CET. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance works, there may be […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 07 February 2024 between 10:00 and 12:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be […]

Dear Customer, We would like to inform you about an upcoming maintenance window scheduled for the 2nd of February, between 07:00 and 18:00 CET. This maintenance is necessary for optimization works on the Catalogue Database. During the maintenance window, there will be a brief unavailability of the Catalogue API, which may result in the following […]

Dear Customers,We would like to inform you that there may be an interruption in the ability to create a support ticket on 12.01.2024 between 21:00 CEST to 02:00 CEST.The reason for this is the installation of security patches in our ticketing system.During this work, we recommend that you can contact us by email: creodias-support@cloudferro.com.We apologise […]

Dear Customers,    We would like to inform you about the maintenance window for WAW3-2 and FRA1-2 clouds, scheduled for Monday, 15th January from 22:00 CET until 00:00 CET.    The purpose of our works: upgrade the load balancer service apply the necessary patches for virtual networks The impact: Load balancers: Due to the upgrade […]

Dear Customers, We would like to inform you that there may be an interruption in the ability to create a support ticket on 29.12.2023 between 22:00 CEST to 02:00 CEST. The reason for this is the installation of security patches in our ticketing system. During this work, we recommend that you can contact us by […]