Announcements

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 29.07.2024 between 8:30 CEST and 17:00 CEST.The maintenance will take place due to the scheduled downloading Sentinel-2 products via transit downloading mechanism. During the maintenance window, there might be temporary service disruptions of specific components, […]

Dear Customer, We would like to inform you about an upcoming change in waw3-2 API endpoint urls.The maintenance window will be taking place on 23rd July between 22:00 and 00:00 CEST. This applies to You only if You have applications or scripts that use the endpoints (such as https://api.waw3-1.cloudferro.com:8774/v2.1 ) directly via HTTPS. The new endpoints are […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 10th of July, between 9:00 and 12:00 CEST. During the maintenance window the eCommerce platform will be unavailable. We will make every effort to ensure that the works go as quickly and smoothly as possible. We apologize […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 11.07.2024 22:00 - 12.07.2024 2:00. This maintenance is due to a scheduled update of the Local Storage service. During the maintenance window, there may be temporary disruptions to specific components, which could result in the […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will take place on 9th July between 20:00 and 23:00 CEST. The maintenance will be carried out to perform necessary updates to our systems. During the maintenance window, there might be temporary service disruptions, which may result in the following […]

Dear Customer, We would like to inform you about an upcoming change to our OpenSearch API interface, effective 8th July, 2024. Starting from 8th July 2024, the 'geometry' attribute in case of empty product geometries will return 'null' ("geometry": null,) instead of empty array ("geometry": [ ],). This update is designed to improve the clarity […]

Dear Customer, We would like to clarify yesterday's information about planned works. Scheduled maintenance window for the FRA1-1 and FRA1-2 cloud, which will take place on 19.06.2024 between 9:00 and 16:00 CEST. The maintenance will take place due to the scheduled network modernization.During the maintenance window, there might be temporary service disruptions of specific components, which […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will take place on May 28, 2024, from 07:00 to 20:00 CEST. This maintenance is due to a scheduled update of the Storage Management system. During the maintenance window, there may be temporary disruptions to specific components, which could result […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 16-05-2024 between 10:00 CEST  and 17:00 CEST.The maintenance will take place due to the scheduled hardware service on servers . During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: Access […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 16-05-2024 between 21:00 CEST and 23:00 CEST. The maintenance will take place due to the scheduled update of the identity system. During the maintenance window, there might be temporary service disruptions of specific components, which may result in […]

We would like to inform you about an upcoming change to our OData and OpenSearch API interfaces, effective 27th May 2024. Starting from 27th May 2024, all API requests without a specified timezone will be treated by default as datetime provided in UTC format. Currently, if a client does not specify a timezone in their date […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 23-04-2024 between 7:00 and 20:00 CEST. The maintenance will take place due to the scheduled mass storage platform upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties […]

Dear Customer, Please be kindly informed that full data access to EO data has now been restored. We apologise for any inconvenience this may have caused to your operations. During the outage from 08-04-2024 15:00 CEST to 10-04-2024 14:00 CEST you may have mainly experienced: We are monitoring the system to confirm full operational stability, however, you may experience […]

Dear Customer, as of yesterday 08.04.2024, we are experiencing an outage and customers may experience problems accessing and downloading satellite data (DiasData). Our team is making every effort to resolve the problem as quickly as possible.We apologise for any inconvenience caused. Best regards,CREODIAS Team

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 10th April 2024, between 10:00 and 12:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance. During the maintenance window, there might be temporary service disruptions of […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 08.04.2024 between 7:00 and 20:00 CEST. The maintenance will take place due to the scheduled mass storage platform upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: […]

Dear Customers, We would like to inform you about the maintenance window for WAW3-2 cloud, which is scheduled for Monday, 8th April from 20:00 until 22:00 CET. The purpose of our works is to upgrade of the compute service and improve overall stability and performance of our cloud APIs by introducing necessary patches. During maintenance […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 04-04-2024 between 10:00 CEST and 14:00 CEST. The maintenance will take place due to the scheduled upgrade of our infrastructure. During the maintenance window, there might be temporary service disruptions of specific components, which may […]

Dear Customer, We would like to inform you about an upcoming emergency maintenance window that will be taking place on 25-03-2024 between 20:00  and 00:00 CET.The maintenance will take place due to the scheduled NVIDIA Drivers upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: We will make […]

Dear Customer, We would like to inform you that there may be an interruption in the ability to create a support ticket on 15.03.2024 20:00 CET and 16.03.2024 01:00 CET. The reason for this is the installation of security patches in our ticketing system. During this work, we recommend that you can contact us by […]