Announcements

Dear Customer, We would like to inform you about an upcoming emergency maintenance window that will be taking place on 13-03-2024 between 20:00  and 00:00 CET.The maintenance will take place due to the scheduled NVIDIA Drivers upgrade. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: We […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 21-03-2024 between 22:00 and 00:00 CET. The maintenance will take place due to the scheduled database upgrade. During the maintenance window, there will be disruptions of access to the OpenStack APIs, which will result in the inability to […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 14-03-2024 between 22:00 and 00:00 CET. The maintenance will take place due to the scheduled database upgrade. During the maintenance window, there will be disruptions of access to the OpenStack APIs, which will result in the inability to […]

We would like to inform you that there may be an interruption in the ability to create a support ticket on 23.02.2024 20:00 CET and 24.02.2024 02:00 CET. The reason for this is the installation of security patches in our ticketing system. During this work, we recommend that you can contact us by email: support@creodias.com. […]

Kindly please be informed that WAW 3-1 Cloud maintenance window, planned initially on 07.02.2024 - 09:00 - 17:00 CET, is postponed to 21.02.2024 09:00 - 17:00 CET. The decision was made after analyzing the concerns related to this maintenance and to secure the operation stability and ensure smooth change implementation. The scope and the possible impact of […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 07 February 2024 between 09:00 and 17:00 CET. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance works, there may be […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 07 February 2024 between 10:00 and 12:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be […]

Dear Customer, We would like to inform you about an upcoming maintenance window scheduled for the 2nd of February, between 07:00 and 18:00 CET. This maintenance is necessary for optimization works on the Catalogue Database. During the maintenance window, there will be a brief unavailability of the Catalogue API, which may result in the following […]

Dear Customers,We would like to inform you that there may be an interruption in the ability to create a support ticket on 12.01.2024 between 21:00 CEST to 02:00 CEST.The reason for this is the installation of security patches in our ticketing system.During this work, we recommend that you can contact us by email: creodias-support@cloudferro.com.We apologise […]

Dear Customers,    We would like to inform you about the maintenance window for WAW3-2 and FRA1-2 clouds, scheduled for Monday, 15th January from 22:00 CET until 00:00 CET.    The purpose of our works: upgrade the load balancer service apply the necessary patches for virtual networks The impact: Load balancers: Due to the upgrade […]

Dear Customers, We would like to inform you that there may be an interruption in the ability to create a support ticket on 29.12.2023 between 22:00 CEST to 02:00 CEST. The reason for this is the installation of security patches in our ticketing system. During this work, we recommend that you can contact us by […]

Dear Customers, We would like to inform you about upcoming scheduled maintenance activities that are planned to take place on January 2, 2024, starting at 21:00 (CEST). The maintenance is expected to last approximately one hour. We want to reassure you that we do not anticipate any disruptions to access to our services during this time. Our team […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 18th December to 22th December 2023 between 10:00 and 16:00 CEST.The maintenance will take place due to the scheduled production test of ingestion new data from Sentinel-2  prips. During the maintenance window, there might be temporary service disruptions of specific components, which may result […]

Dear Customers, We hope this message finds you well. We would like to inform you that on November 22, between 10 am and 12 pm, we will be conducting planned maintenance activities to upgrade the router on the WAW 3 cloud. This upgrade may result in some temporary limitations in performance and redundancy, but it […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 30th October 2023, between 06:00 and 22:00 CEST. The following stabilization time will take place on 30th October 2023 22:00 CEST to November 2nd 12:00 CEST. The maintenance will take place due to the scheduled […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 24.10.2023 between 08:00 and 21:00 CEST. The maintenance will take place due to the scheduled upgrade of our data storing system. During the maintenance window, there might be temporary service disruptions of specific component, which […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 25 October 2023 between 9:00 and 11:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be temporary […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 25 October 2023 between 11:00 and 15:00 CEST. The maintenance will take place due to the scheduled optimization and enhancement of our system's performance, with the emphasis on: During the maintenance window, there might be temporary […]

Please be informed that the OpenSearch API error handling update is planned on the 24th October 2023. Please also note that new responses with errors will provide the ‘RequestId’ which is intended to help identify the requests with errors. It is strongly recommended to include the ‘RequestId’ in your issues submitted to the support team […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 10.10.2023 and 11.10.2023 between 08:00 and 15:00 CEST.The maintenance will take place due to the scheduled upgrade of our data storage system. During the maintenance window, there might be temporary service disruptions of specific components, […]