Information for our Customers and Partners in a Covid-19 pandemic situation
Ensuring business continuity and maintaining the highest quality of customer service is our priority. We are committed to operate in a responsible manner, without exposing our employees, Partners and Clients to risk. We monitor the current situation on an ongoing basis and adjust our actions if necessary, but at the same time we provide uninterrupted services to our customers.
Plan to ensure the continuity of operations (BCP) in times of crisis
CloudFerro is maintaining Business Continuity Plan within ISO 27001 ISMS. Key assumptions of BCP cover:
Technical means for services continuity
Technical / operational means for day-to-day remote personnel communication
Organizational means for maintaining the continuity of the decision chain
Actions taken in relation to the Covid-19 epidemic
The Covid-19 situation required implementation of a few steps, adaptive approach, in-line with the development of Coronavirus crisis.
We implemented the first steps on the February 26, including internal communication to employees informing about the threat of Covid-19 and obliging them to comply with the regulations of the National Sanitary Chamber. All our employees have been informed to take any precautionary measures that are recommended by local authorities to make sure they don’t put themselves, their families, our Partners and Customers at any risk.
In the next step we moved most of our employees to fully remote work mode, while ensuring all customer operations are going smoothly.
We restricted any travels and are using digital way of communication.
We introduced separation of teams to maintain operational capability in case of illness in one of the teams.
We practice employee substitution: we have trained employees, who can take over others duties in case of their unavailability.
We cooperate closely with our partners and subcontractors, monitoring the current situation to mitigate possible risk.
Contact our customer support If you have any query regarding the impact of a Covid-19 pandemic on CloudFerro services, please contact our customer support: email@example.com.