[Maintenance] Upgrade of ticketing system on 22th of December 2025 between 20:00 CET and 23:00 CET

Dear Customer,

We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 22th of December 2025 between 20:00 CET and 23:00 CET.

During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below:

• Complete unavailability of the ticketing system during scheduled maintenance

We will make every effort to ensure that the works go as quickly and smoothly as possible.

We apologize for any inconvenience this may cause and thank you for your patience and understanding. In case of any questions regarding the implementation, please contact our helpdesk: support@cloudferro.com.

Best regards,

CREODIAS Support Team