[CLARIFICATION][Maintenance] on November 26'th between 8:15 UTC to 13:00 UTC - downloading mechanism for S2B products - CREODIAS

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Dear Customer,

We would like to inform you about an upcoming scheduled maintenance window that will be taking place between November 26 8:15 UTC to November 28 13:00 UTC.

Actual unavailability window will take place on November 26 8:15 to 9:16 UTC

Maintenance aims to update the technology stack impacting products generated by the Sentinel-2B mission. This upgrade will optimize and enhance our system's performance.

During the maintenance window, the following issues may occur:

- delay of fresh S2B products publication between 8:15 UTC and 13:00 UTC November 26 2024
- minor service disruption during the maintenance window

We will make every effort to ensure that the works go as quickly and smoothly as possible. We apologize for any inconvenience this may cause, and thank you for your patience and understanding.

In case of any questions regarding the implementation, please contact our helpdesk through the 'Support → Tickets' tab on the Tenant Manager platform.

Best regards,
CREODIAS Support Team