Dear Customer,
We regret to inform you that, due to circumstances beyond CloudFerro's control, we must reschedule the planned major network upgrade maintenance for the WAW3-2 cloud from October 1st and 2nd to October 15th and 16th, between 22:00 and 05:00 CEST. We apologize for any inconvenience this may cause.
Below, you can find the updated announcement:
We would like to inform you of an upcoming scheduled maintenance window for the WAW3-2 cloud network, which will take place from October 15th to October 16th, between 22:00 and 05:00 CEST.
The maintenance is necessary to optimize and enhance our system's performance, with a focus on:
- Underlying storage and compute networks
The maintenance is expected to take up to 7 hours and is essential to ensure the robustness of our infrastructure.
To minimize the impact of these works, we consulted users with the most resources on the cloud to choose a date that best suited them. As a result, the date and time of this maintenance are final, having been selected in consultation with our most active clients.
During the maintenance window, all virtual machines will be shut down, and all other resources such as object storage, volumes, and networks hosted on the WAW3-2 cloud will be unavailable. It will be impossible to manage cloud resources via OpenStack CLI or the Horizon dashboard during the maintenance.
Please note that access to EODATA will not be affected and will remain operational. The WAW3-1 cloud will also not be impacted, and you can expect full functionality from it during the maintenance.
After the maintenance, all virtual machines will be in a "Shutoff" state. This behavior is expected, and you will be able to safely power them back on to return them to an "Active" state.
We understand that downtime is undesirable but necessary to maintain a high standard of cloud services in the long term. To further reduce the impact, we are offering free migration of critical resources to the FRA1-2 cloud for the duration of the downtime. However, please note that this offer does not include the migration of Floating IP addresses.
We will make every effort to ensure the maintenance proceeds as quickly and smoothly as possible. We apologize for any inconvenience this may cause, and we thank you for your patience and understanding.
If you have any questions regarding the maintenance or need additional assistance, please contact our helpdesk through the 'Support → Tickets' tab on the Tenant Manager platform.
Kind Regards,
CREODIAS Team