Announcements

Dear Customers, We would like to inform you that on July 10th, 2025 at 08:00 CEST, we plan to perform a critical patch deployment on our Storage. The patch is expected to take approximately 8 hour. Please be advised that there will be no unavailability during this maintenance window. We will make every effort to […]

Dear Customers, We would like to inform you that on July 8th, 2025 at 10:00 CEST, we plan to perform a change to our OData API interface within Catalog Subscriptions Service. The change is expected to take approximately 1 hour. Starting from July 8th 2025, users will be obligated to define the "SubscriptionType" field in […]

Dear Customers, We would like to inform you about an important update regarding our CLMS product offerings. New, up-to-date CLMS products available in the /eodata/CLMS bucket have replaced the /eodata/CLMS-LEGACY products.As part of this transition, the older versions of our products, located under /eodata/CLMS-LEGACY, will be phased out and permanently deleted as of July 15th […]

Dear Customer, Today, i.e. 30.06.2025 between 13:42 and 14:04 CEST, we experienced a network outage that affects these clouds:-WAW3-1
-WAW3-2-WAW4-1 Also these services are impacted:
-Ability to view and create new tickets-EODATA Catalogue API-EODATA S3 Endpoint-EODATA Zipper-Tenant Menager-Cloud UI-CREODIAS Website-CREODIAS E-Commerce-Cloud Identity Service We are pleased to inform you that all functionalities have now been restored following the recent […]

Dear Customer, We would like to inform you that maintenance from June 20th, 2025 at 20:00 CEST, has been rescheduled to take place on June 23rd  at 20:00 CEST just as reminder:We plan to perform an upgrade of the NVIDIA drivers to version 18 on the WAW3-2 cloud. The upgrade is expected to take approximately 2 hours.  Please be advised that during […]

Dear Customer, We would like to inform you that on June 18th, 2025 at 12:30 CEST, we plan to perform an upgrade of the Magnum component on the WAW3-2 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customer, We would like to inform you that on June 16th, 2025 at 11:30 CEST, we plan to perform an upgrade of the Magnum component on the WAW3-1 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customer, We would like to inform you that on June 18th, 2025 at 11:30 CEST, we plan to perform an upgrade of the Magnum component on the WAW4-1 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customer, We would like to inform you that on June 20th, 2025 at 11:30 CEST, we plan to perform an upgrade of the Magnum component on the FRA1-2 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customers, We would like to inform you that we will be conducting planned maintenance to upgrade NVIDIA drivers to newer version in each of our three infrastructure regions. Below is the schedule for the planned upgrade for each region: WAW3-1 FRA1-2: WAW3-2: Please be advised that during this maintenance window, there will be a shutdown […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 26th of May 2025 between 18:00 and 21:00 CEST. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: We will make every effort to ensure the work proceeds […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place from 24-04-2025 13:00 CEST to 25-04-2025 13:00 CEST on WAW 4-1 cloud. The maintenance is due to a scheduled Storage Components Upgrade. During the maintenance window, the work will be carried out in a way that should not impact service availability. […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 28th of April 2025 between 10:00 and 11:00 CEST. The maintenance will occur due to upgrade of our network infrastructure. During the maintenance window, there might be temporary service disruptions of specific components, for example login issues […]

Dear Customer, We would like to inform you about an urgent maintenance window that will be taking place on 04-04-2025 between 09:00 CEST and 12:00 CEST.The maintenance will take place due to the CEPH Upgrade During the maintenance window, there will be unavailability of the Object Storage service (SDK/client library compatibility issues.) We will make every effort to ensure […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 1st of April 2025 between 13:00 and 14:00 CEST. The maintenance will occur due to the scheduled installation of important updates. During the maintenance window, there might be temporary service disruptions of specific components, which […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 24th of March 2025 between 12:00 and 16:00 CET. The maintenance will occur due to the scheduled installation of important updates. During the maintenance window, there might be temporary service disruptions of specific components, which […]

Dear Customers, We would like to inform you about an upcoming change to our OData and STAC APIs interfaces, effective 17 March 2025. Starting from 17 March 2025, the format of displaying Attributes with the DateTimeOffset type will be changed to ensure uniformity with the ISO 8601, where the UTC time zone should be abbreviated with "Z". Currently, […]

Dear Customers, We would like to inform you about scheduled maintenance that will take place on 3rd February between 22:00 and 01:00 CET. This maintenance is necessary due to work on WAW4-1 cloud OpenStack. During the maintenance window, you can expect the following: We will make every effort to ensure that the work is completed […]

Dear Customer, We would like to inform you about the rescheduling of the maintenance of downloading mechanism for S3B products. The updates will now take place one day later, on January 23rd, 2025, but during the same hours: 12:00 to 16:00 CET. The entire maintenance window is also postponed by one day and will take place from January 23rd […]

Dear Customer, We would like to inform you about the rescheduling of the planned updates affecting CREODIAS domain services and portals. The updates will now take place one day later, on January 22nd, 2025, but during the same hours: 20:00 to 23:00 CET. Below, we are resending the original, outdated announcement for your reference: Dear Customer, We would […]