Announcements

Dear Customer, We would like to inform you that maintenance from June 20th, 2025 at 20:00 CEST, has been rescheduled to take place on June 23rd  at 20:00 CEST just as reminder:We plan to perform an upgrade of the NVIDIA drivers to version 18 on the WAW3-2 cloud. The upgrade is expected to take approximately 2 hours.  Please be advised that during […]

Dear Customer, We would like to inform you that on June 18th, 2025 at 12:30 CEST, we plan to perform an upgrade of the Magnum component on the WAW3-2 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customer, We would like to inform you that on June 16th, 2025 at 11:30 CEST, we plan to perform an upgrade of the Magnum component on the WAW3-1 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customer, We would like to inform you that on June 18th, 2025 at 11:30 CEST, we plan to perform an upgrade of the Magnum component on the WAW4-1 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customer, We would like to inform you that on June 20th, 2025 at 11:30 CEST, we plan to perform an upgrade of the Magnum component on the FRA1-2 cloud. The upgrade is expected to take approximately 1 hour. Please be advised that during this maintenance window, it won't be possible to create new Kubernetes Clusters. We will make […]

Dear Customers, We would like to inform you that we will be conducting planned maintenance to upgrade NVIDIA drivers to newer version in each of our three infrastructure regions. Below is the schedule for the planned upgrade for each region: WAW3-1 FRA1-2: WAW3-2: Please be advised that during this maintenance window, there will be a shutdown […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 26th of May 2025 between 18:00 and 21:00 CEST. During the maintenance window, there might be temporary service disruptions of specific components, which may result in the difficulties mentioned below: We will make every effort to ensure the work proceeds […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place from 24-04-2025 13:00 CEST to 25-04-2025 13:00 CEST on WAW 4-1 cloud. The maintenance is due to a scheduled Storage Components Upgrade. During the maintenance window, the work will be carried out in a way that should not impact service availability. […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 28th of April 2025 between 10:00 and 11:00 CEST. The maintenance will occur due to upgrade of our network infrastructure. During the maintenance window, there might be temporary service disruptions of specific components, for example login issues […]

Dear Customer, We would like to inform you about an urgent maintenance window that will be taking place on 04-04-2025 between 09:00 CEST and 12:00 CEST.The maintenance will take place due to the CEPH Upgrade During the maintenance window, there will be unavailability of the Object Storage service (SDK/client library compatibility issues.) We will make every effort to ensure […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 1st of April 2025 between 13:00 and 14:00 CEST. The maintenance will occur due to the scheduled installation of important updates. During the maintenance window, there might be temporary service disruptions of specific components, which […]

Dear Customers, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 24th of March 2025 between 12:00 and 16:00 CET. The maintenance will occur due to the scheduled installation of important updates. During the maintenance window, there might be temporary service disruptions of specific components, which […]

Dear Customers, We would like to inform you about an upcoming change to our OData and STAC APIs interfaces, effective 17 March 2025. Starting from 17 March 2025, the format of displaying Attributes with the DateTimeOffset type will be changed to ensure uniformity with the ISO 8601, where the UTC time zone should be abbreviated with "Z". Currently, […]

Dear Customers, We would like to inform you about scheduled maintenance that will take place on 3rd February between 22:00 and 01:00 CET. This maintenance is necessary due to work on WAW4-1 cloud OpenStack. During the maintenance window, you can expect the following: We will make every effort to ensure that the work is completed […]

Dear Customer, We would like to inform you about the rescheduling of the maintenance of downloading mechanism for S3B products. The updates will now take place one day later, on January 23rd, 2025, but during the same hours: 12:00 to 16:00 CET. The entire maintenance window is also postponed by one day and will take place from January 23rd […]

Dear Customer, We would like to inform you about the rescheduling of the planned updates affecting CREODIAS domain services and portals. The updates will now take place one day later, on January 22nd, 2025, but during the same hours: 20:00 to 23:00 CET. Below, we are resending the original, outdated announcement for your reference: Dear Customer, We would […]

Dear Customer,We would like to inform you about urgent maintenance scheduled for today, 7th January 2025, between 12:00 and 13:00 CET.We will reboot pair of switches in the WAW3-1 environment to resolve a memory leak issue.Impact: * some VMs located on the 'free_os' aggregate, which hosts some ** EO1 and EO2 VM flavours may be temporarily inaccessible. […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place on 11th of December 2024 to 11th of December 2024 between 20:00 and 22:00 CET. The maintenance will take place due to the scheduled installation of important ticketing system updates. During the maintenance window, there might be […]

Dear Customer, We would like to inform you about an upcoming scheduled maintenance window that will be taking place from 2024, 19th December 22:00 CET to December 20th, 00:00 CET. The maintenance is scheduled to upgrade our vGPU component. This upgrade will optimize our system. During the maintenance window, we do not anticipate any issues.The […]

Dear Customer, We would like to inform you about an upcoming maintenance window scheduled for 17th December from 22:00 to 00:00 CET. This maintenance is required to perform work on the network infrastructure related to EOData S3 Endpoints at https://eodata.cloudferro.com. During the maintenance window, the following impacts are expected: During the maintenance period, user services […]