Dear Customers,

We would like to kindly inform you about an important upcoming change in our cloud services. We regret to inform that the CF2 cloud region operations will be stopped as of March 31, 2025. After the date we will cease the CF2 region.

In order to continue service operations we recommend to migrate the cloud resources to WAW4-1 region.

Please note the important milestones and necessary actions:


December 18, 2024 - stop of provisioning new accounts or creating new projects in the CF2 region. All other services will continue to operate.
February 28, 2025 - the deadline for completing the migration of resources to the WAW4-1 region. Customers must finalize the migration by this date. Our support team is available to assist you throughout the process.
March 31, 2025 - CF2 region will be officially closed. Make sure that all operations are migrated to WAW4-1 before this date.

As CloudFerro does not administer customer environments nor have access to or detailed knowledge of their systems, all customers are expected to handle migrations by own means with full availability of our support. 

In a case of concern please contact your sales manager or our support team.
Understanding the situation we would like to provide you with a risk mitigation program.

Free credits for migration.

To support you during this transition, we will provide dedicated wallets with free credits to facilitate the migration process, along with assistance from our support team. 
The credits are limited in time (maximum until the CF2 cloud region is officially closed) and are used to enable migration and configure and launch billing mechanisms. 
Funds are granted at the client's request to support team.

Instructions on how to proceed can be found on the page: https://creodias.eu/knowledgebase/cloudferro-cloud-region-migration-tips/


Our new WAW4-1 region uses the latest technology, ensuring that we continue to enjoy state-of-the-art solutions while maintaining access to satellite data. However, please note that eodata is available on WAW4-1 under a different endpoint https://eodata.cloudferro.com and S3fs authorization is required.  

We apologize for any inconvenience this may cause and thank you for your patience and understanding. Further information can be found here: https://creodias.eu/announcements/important-notice-planned-closure-of-cf2-region-on-march-31-2025/

If you have any questions about the migration or need additional assistance, please contact our support department via the “Support → Tickets” tab on the Tenant Manager platform.

Best regards,
CREODIAS Support Team

Q&A:

What will happen with my existing in-life resources ?
Your existing in-life resources in the CF 2 region will be available until March 31, 2025. By that time, they must be migrated to another region; otherwise, they will cease to function. Therefore, it is important to start planning this migration as soon as possible to ensure a smooth transition and minimize any potential disruptions.

How  and when should I request free credits?
You should request these credits as soon as possible by contacting the support team through your Tenant Manager account or sending request for free credits  with the word migration.

How long the mitigation program will be provided by CF?
The mitigation program will be available until March 31st 2025, supporting users in transitioning their projects and resources. During this period, you'll have access to dedicated resources and support to help facilitate your migration to a different region.

Will project setup from Openstack via Horizon/API/CLI will be suspended?
Creating new Project  in the closing region CF2 will remain possible until December 18, 2024. Access to all existing resources after December 18 will still be possible via Horizon/API/CLI until the complete shutdown on March 31st, so you can continue managing and transitioning your resources as needed during this period.